Terms & Conditions


Terms & Conditions

Privacy policy

We respect your privacy. City Goats does not sell or distribute customer contact information unless required as a matter of law. City Goats may collect, retain and update personal information provided by you, in order to allocate customer loyalty benefits. You have the right to access, and to request correction or removal of any of your personal information. If you have any concerns about your privacy, please feel free to contact us at hello@city-goats.com.

 

Terms of use

Colours

We make every effort to display as the colours of our products as accurately as possible on this website. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Natural Dye

Garments dyed using natural plant dyes is normal to show some subtle variations of colour.

Currency

All prices displayed on this site are quoted in U.S Dollars.

Prices

All Prices are subject to change without notice. Prices do not include GST or shipping.

Copyright

The copyright including all material in this website, including text, images, graphics, arrangement and encompassing design of this website belongs to City Goats, unless it is otherwise stated. You are permitted to view copy and print from this website for your personal use only. We do not permit reproduction, adaptation, or the use of this website incorporated/or linked in any other work without the written consent of City Goats.

 

Delivery 

Hong Kong

1 - 3 days

Free Delivery

 

China / Japan / Korea / Singapore / Taiwan

2 - 5 days

US$10 / Free delivery for 2+ items

 

Australia / Austria / Belgium / Canada / Denmark / Finland / France / Germany / Italy / Netherlands / New Zealand / Norway / Portugal / Spain / Sweden / Switzerland / United Kingdom / United States

2 - 7 days

US$15 / Free delivery for 2+ items



You can email us for more information about shipping to your country.

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address. We can not ship to a PO Box address.

If you would like a faster courier service please contact our customer service team who will be able to assist you.

 

Duty and Taxes

Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us at hello@city-goats.com.

 

Return & Exchange

Returns Policy

If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase.

If you wish to Return your item(s), please download, print and complete our return form and include it with the returned goods. Once the returned item is received, we will arrange refund to your account within 30 days.

All sale items are non-refundable and non-exchangeable. 

Please do not break open packaging that is non-resealable if you wish for refund.

 

Exchanges

If you would like to exchange an item, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase. Please download, print and complete our return form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.

Please note: we are unable to replace or refund items damaged through improper laundering.

Please post your item along with the original invoice and return form to:

 

City Goats

Unit 503, 5/F, Block 4, Tai Ping Industrial Centre,

51A Ting Kok Road, Tai Po, N.T., Hong Kong