Shipping


Hong Kong

1 - 3 days

Free Delivery

 

China / Japan / Korea / Singapore / Taiwan

2 - 5 days

US$10 / Free delivery for 2+ items

 

Australia / Austria / Belgium / Canada / Denmark / Finland / France / Germany / Italy / Netherlands / New Zealand / Norway / Portugal / Spain / Sweden / Switzerland / United Kingdom / United States

2 - 7 days

US$15 / Free delivery for 2+ items

 

You can email us for more information about shipping to your country.

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address. We can not ship to a PO Box address.

If you would like a faster courier service please contact our customer service team who will be able to assist you.

 

Duty and Taxes

Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us at hello@city-goats.com.

 

Return & Exchange

Returns Policy

If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase.

If you wish to Return your item(s), please download, print and complete our return form and include it with the returned goods. Once the returned item is received, we will arrange refund to your account within 30 days.

All sale items are non-refundable and non-exchangeable. 

Please do not break open packaging that is non-resealable if you wish for refund.

 

Exchanges

If you would like to exchange an item, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase. Please download, print and complete our return form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.

Please note: we are unable to replace or refund items damaged through improper laundering.

Please post your item along with the original invoice and return form to:

 

City Goats

Unit 503, 5/F, Block 4, Tai Ping Industrial Centre,

51A Ting Kok Road, Tai Po, N.T., Hong Kong