CUSTOMER CARE

Order

Payment menthods


We accept Paypal, Visa, MasterCard and American Express credit and debit cards.




Out of stock


Please contact our Customer Service Team to verify when and if this item will be available again.




Confirmation of order


When you place an order with City Goats, a confirmation of your order is sent to the email address you have registered with us. It contains your order number and details of the items you have purchased. Please refer to this number when contact our Customer Service Team regarding your order. If you do not receive an order confirmation email within 24 hours of placing your order, email us hello@city-goats.com




Cancellation


Once your order has been placed online we are unable to edit items in your order. All online orders can be returned within 14 days of receipt by via the post along with a return formwhich can be found on the back of your invoice or by taking them into one of our stockists.





Shipping

Shipping to more than one location


If you need your items shipped to more than one address, please place separate orders for each location you wish to ship to.




Tracking your order


Refer to your tracking number provided in the confirmation email. Visit the tracking page of the courier company and enter your tracking number to find out the status of delivery. Please contact our Customer Service Team if you need assistance in locating your tracking number.




Shipping


United States/ Japan/ Korea / China/ Singapore / Taiwan Shipping (5 - 10 days) - US$15 Express Shipping (2 - 4days) - US$25 Free Shipping - Purchase over US$250 Hong Kong/ Free shipping (5 - 10 days) Australia / Austria / Belgium / Canada / Denmark / Finland / France / Germany / Italy / Netherlands / New Zealand / Norway / Portugal / Spain / Sweden / Switzerland / United Kingdom Shipping (7 - 14 days) - US$25 Express Shipping (2 - 4days) - US$35 Free Shipping - Purchase over US$350 All orders depatched from Hong Kong or/and China. You can email us for more information about shipping to your country. Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Please note: Remote locations may take longer than usual. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address. We do not ship to a PO Box address. If you have more questions regarding shipping, feel free to reach us at hello@city-goats.com




Duty and Taxes


Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us at hello@city-goats.com.





Return & Exchange

Product Satisfaction


we highly value quality and your satisfaction of our products. if you're not satisfy with the product(s), please feel free to email us hello@city-goats.com




Returned Goods


Be assured we process returned items as quickly as possible. We’ll send you an email once your return has been processed.




Return Policy


If you are not satisfied with your purchase, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase. If you wish to Return your item(s), please download, print and complete our return form and include it with the returned goods. Once the returned item is received, we will arrange refund to your account within 30 days. All sale items are non-refundable and non-exchangeable. Please do not break open packaging that is non-resealable if you wish for refund.




Exchange Policy


If you would like to exchange an item, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of purchase. Please download, print and complete our return form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed. Please note: we are unable to replace or refund items damaged through improper laundering. Please post your item along with the original invoice and return form to: City Goats Flat C, 16/F, Golden Bear Industrial Center, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong





Contact

Free feel to say hello and have your questions answered


hello@city_goats.com





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